RETURNS & REFUNDS
Faulty items
Please accept our apologies about receiving your parcel damaged. We would want to sort out any issues with your faulty product straight away. In other to rectify this, please send us an image of the damaged/faulty product by contacting our customer service info@jenluxelondon.com with the following details:
1. Order number
2. Description of faulty item.
1. Order number
2. Description of faulty item.
We should be notified within 14 days of receiving the product.